Job description
We are looking for you as a Service Technician / Service Engineer (m/f/d) to support our service team in our After-Sales Service division. You represent our company and as a reliable partner for our customers you are the success factor for a cooperative, successful collaboration.
Your responsibilities
- Processing of field service issues in the national and international environment
- Collaboration in hotline, remote service and on-call support (24/7)
- Supporting the Field Service technicians with more far-reaching problems
- Project-related, technical coordination and management of the assigned service team (also employees of external service providers)
- Carrying out briefings and training sessions in-house or at the customer's sites
- Collaboration in the preparation of offers, in the creation of service-technical documents, and in reporting
- Evaluation of quality issues and reporting of warranty expenses
Your profile
- Completed professional training in mechatronics, electrical engineering or electronics, technician or a comparable qualification
- Solid professional experience as a service technician, ideally in the field of special equipment, experience in the automotive sector desirable
- Several years of experience in commissioning or maintenance of automation and robot systems
- Experience in use of ERP and CRM systems in service desirable
- Profound knowledge in programming Beckhoff and Siemens controllers
- Enthusiasm for continuous familiarization with new technologies and processes
- Independent, self-reliant and structured way of working as well as a strong customer focus
- Committed and team-oriented personality as well as high flexibility and reliability
- Willingness to travel and business fluent English skills complete your profile