For Manz Service, the customer relationship does not end with the delivery of the machine. We accompany our customers throughout the entire product life cycle. Together we ensure that the customer‘s machine works efficiently and reliably.
The Manz Service Competence Center (SCC) combines the advantages of a competent hotline with the extended functions of remote service diagnostics. Our Hotline & Remote Support service package not only includes fast response times, ensure comprehensive incident analysis and timely resolution, but also guarantees a high level of system availability by reducing downtime.
Highly qualified specialists, equipped with the latest diagnostic and measuring devices, are the best prerequisites for getting machines or systems back into operation professionally and promptly bring production readiness.
To minimize the technical wear and tear and the existing wear potential, we offer our service packages tailored to your needs with regard to maintenance and servicing.
An employee trained in your application is dispatched for service assignment. We are on
hand if you need support in the event of a repair or incident. Within Europe and Germany, we can usually ensure that we can start work on site at short notice on working days.
This offer serves to minimize technical wear and reduces the existing wear potential. This greatly reduces the risk of unplanned plant downtime. The more intensively the machine or system is used, the higher the risk of failure. Accordingly, regular machine care and maintenance is essential.
Phone: +49 (0) 7121 9000 555
E-Mail: service@manz.com
Please complete the Service Request Form and send it to service@manz.com. We will get back to you promptly with a solution. In urgent cases, please also contact us by telephone.
The Basic, Standard and Premium service packages, as well as the Wear Parts and Consumables service package, can be flexibly combined. They provide optimum production security and are customized to the customer‘s needs and requirements.
This spare parts package includes a minimum stock of parts. Top priority parts are included.
In addition to the basic package, spare parts are included, which further reduce the risk.
Extensive availability of spare parts ensures a wide range of response options in the event of an incident.
Based on the type, number, and the required maintenance intervals, as well as the planned system operating time, we will put together a package of wear parts and consumables specifically for you.
Phone: +49 (0) 7121 9000 310
E-Mail: spareparts@manz.com
If a spare part or assembly needs to be repaired, please complete the Repair Request Form and send it to spareparts@manz.com. We will get back to you promptly with a solution.
Our performance packages and services can be bundled into customized service packages and secured via service contracts.
