After-Sales Services

Our close relationship with our customer does not end once our machines are delivered — it is only just beginning. Because wherever our machines are, you will also find Manz employees on site, making sure the machine does precisely what it was made for: Working efficiently.

Hotline & Remote Service

  • Access anytime and anywhere
  • Absolute security
  • Reduction of on-site visits
  • Prompt troubleshooting
  • High system availability
  • Reduction of maintenance costs
  • Free remote support during warranty period

Spare and Wear Parts

  • High spare parts availability through globally networked spare parts management by local service branches close to the customer
  • Advice on parts identification with recommendation of suitable spare parts packages
  • Spare parts availability even after end-of-live through refurbished parts
  • Repair and refurbishment service (also in local Manz repair centers in Europe, USA and Asia)

Maintenance and Service

  • Personalized support from qualified Manz Field Service Team
  • Extensive customer-specific maintenance offers with individually tailored maintenance components and adapted maintenance packages (Care Packages)
  • Fast response times through worldwide service branches with qualified Manz Service technicians (Germany, Italy, USA, China, India, Korea, Taiwan)
  • Repair management within Europe: On-site work initiation within 48 hours* after telephonic demand registration and with readily available spare parts
  • On request, we will be happy to advise you on site

* Standard response time is inactive on weekends and holidays. Contract-based Response times are possible to differ.

Full Service

On request, we can take over the complete maintenance of your machines and systems, including the supply of spare parts, over a specified period of time.

BOT – Build Operate Transfer

We operate your plants, organize production, take over all processes including maintenance, entirely according to your requirements.

Refurbishment & Retrofit

  • Overhaul of your machine directly on site or in our repair and refurbishment service centers in Europe, USA and Asia
  • Conversion of existing machines to modern, high-performance control systems
  • Integration into existing IT structure
  • Implementation of additional functions in case of product changes
  • Software updates


Training / Manz Academy

The better your personnel are trained, the more efficiently the machines will work. For this reason, Manz offers a comprehensive training program that is used intensively not only by our customers, also by our own employees.

Through our international training team, we have local trainers on site who can hold training sessions in the respective national language in our training rooms or on the equipment - according to training concepts "Made in Germany". We offer training levels depending on the target group: from machine operation to employees in process engineering to maintenance.

Main topics

  • Maintenance training
  • Operator training
  • Process technology
    •     Vision training
    •     Laser process training
    •     smartPRODUCTIONKIT
    •     Process related set-up trainings
  • Control technology/automation technology
    •     Robotics training (various kinematics)
    •     Drive technology
    •     PLC trainings
We are looking forward to your inquiry!

Contact us