After-Sales Services

Hotline & Remote Service

• Access anytime and anywhere
• Absolute security
• Reduction of on-site visits
• Prompt troubleshooting
• High system availability
• Reduction of maintenance costs
• Free remote support during warranty period

Spare and Wear Parts

• High spare parts availability through globally networked spare parts management by local service branches close to the customer
• Advice on parts identification with recommendation of suitable spare parts packages
• Spare parts availability via EOL through used and refurbished parts
• Repair and refurbishment service (also in local Manz repair centers in Europe, USA and Asia)

Maintenance and Servicing

• Personal support from qualified service technicians
• Extensive, customer-specific maintenance offers individually tailored maintenance modules and care packages
• Customer service and consulting at your site
• Fast response times through worldwide service branches with qualified service technicians (Germany, USA, India, China, Taiwan, Korea)
• Repair management within two days of delivery

Full Service

On request, we can take over the complete maintenance of your machines and systems, including the supply of spare parts, over a specified period of time.

BOT – Build Operate Transfer

We operate your plants, organize production, take over all processes including maintenance, entirely according to your requirements.

Refurbishment & Retrofit

• Overhaul of your machine directly on site or in our repair and refurbishment service centers in Europe, USA and Asia
• Conversion of existing machines to modern, high-performance control systems
• Integration into existing IT structure
• Implementation of additional functions
• Software updates

Training / Manz Academy

Whether tools for machining, road construction and mining, or wear and special parts: decreasing batch sizes with increasing product complexity require new, innovative approaches in the production of powder press parts.For this reason, Manz offers a comprehensive training program that is used intensively not only by our customers, but also by our own employees.

Through our international training team, we have local trainers on site who can hold training sessions in the respective national language in our training rooms or on the equipment – according to training concepts "Made in Germany". We offer different training levels depending on the target group: from the machine operator to the process engineer to the maintenance employee.

Main topics

• Maintenance training
• Operator training
• Process technology
  •     AOI Trainings
  •     Laser process training
  •     smartPRODUCTIONKIT
  •     Process related set-up trainings
• Control technology/automation technology
  •     Robotics training (Kuka, Stäubli)
  •     Drive technology
  •     PLC trainings